One of the busiest departments in the hospital, the Emergency Department (ED) is known as the hospital’s ‘front door’. The department treats around 350 each day and last year saw almost 125,000 people.
The ED is a 24-hour service, providing emergency care for sick patients and for those with injuries incurred within the last 24 hours. The department has 59 staff nurses, one lead sister, four senior sisters and 16 sisters. There are 12 consultants working throughout the area.
Department staff work closely with ambulance teams from East Midlands and West Midlands Ambulance Services and staff from other wards in the hospital to ensure patients are seen, treated and either discharged home or admitted within four hours – the national target time for each patient.
Derby’s modern, fully-equipped ED department has a number of features, including:
- an advanced initial assessment area (pit stop)
- six-bedded resuscitation room
- 17-bay major area
- two triage see-and-treat rooms
- minor area with a number of assessment and procedure cubicles
- two relatives rooms and a bereavement bay
In May 2015, Derby’s ED department was named the national winner of the CHKS Excellence in A&E award. Judges said they were “impressed by the Trust’s clear focus on patient experience and their ability to demonstrate compassionate care and good outcomes”.
What our patients say
“When I arrived I was received with consideration and kindness Throughout my stay, all the professionals I met showed care and understanding for my condition and recognised a little humour goes a long way.”
“The receptionist and triage nurse was so kind and patient with me even though I was in a lot of pain. The nurse kept me fully updated and transferred me to ward 307 so I could see the ophthalmologist within 30 mins. The doctor I saw was really kind and also patient with me. Gave me the medication and is following up with my care.”